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Operating Office, Public Website, and Agency Name

Sets out how the Agency's operating office in the District of Columbia is staffed, what is posted there, what records are kept there and how fast other records are produced for DC Health, what the required public website must show, the rule against using the word "health" in the Agency's name, and the steps and notices before the office moves.

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About this policy
Policy number
DC-HC-GOV-04
Version
1.0
Main rule
22-B DCMR §9901
Library
Washington, DC home care · 50 policies
Category
Governance
Sections
19

In short

  • The office at 100 Example Street NW, Suite 100, Washington, DC 20001 is open Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern. Clients and their families may visit during those hours.
  • The DC Health Complaint Hotline number, (202) 442-4779, is posted in the office for everyone to see.
  • Never call the Agency a home health or nursing agency. We give personal care services only.
  • If DC Health asks for a record, tell the Director at once. Records kept elsewhere must be produced within 2 hours.
  • If the office moves, clients and staff get written notice at least 30 days before.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (22-B DCMR §9901)
  • 5. Staffing the Operating Office
  • 6. What Is Posted at the Office
  • 7. The Public Website
  • 8. The Agency's Name and Public Statements
  • 9. Records Kept at the Office and Producing Records
  • 10. Moving the Office
  • 11. More Than One Office
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • What are your business hours, and are they posted so they can be seen from outside?
  • Show me your public website. Where are your services, ownership, key personnel, phone number and email?

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