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On-Call Coverage and After-Hours Response

Sets out who is on call outside business hours and how they are designated in writing, how after-hours calls are answered, what the on-call person does with each kind of call, how calls are logged and handed back to the office, and how the after-hours line is tested.

Preview: full text with a package
About this policy
Policy number
DC-HC-SUP-02
Version
1.0
Main rule
22-B DCMR §9907.8
Library
Washington, DC home care · 50 policies
Category
Service delivery
Sections
18

In short

  • Outside office hours, call the on-call number: (202) 555-0199.
  • In an emergency, call 911 first, then the on-call person.
  • Call on-call if you cannot make a visit, a client's condition changes, or something unsafe happens.
  • The on-call person can reach a registered nurse and the Director at any hour.
  • On-call staff log every call and hand it back to the office the next business morning.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (22-B DCMR §9907.8)
  • 5. The On-Call Schedule
  • 6. Answering Calls
  • 7. What to Do with Each Kind of Call
  • 8. Reaching the Director
  • 9. Handing Back to the Office
  • 10. Testing the After-Hours Line
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • Who is on call tonight and this weekend, and where is the written designation (22-B DCMR §9907.8)?
  • What number does a client call after hours, and where is it in the service agreement (§9911.1(e))?

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