Incident Management and Reporting to DC Health

In short

• An incident is anything that causes or could cause serious harm to a client: a fall with injury, a death, missing money or property, or a call to 911 or the police.
• Keep the client safe and call 911 in an emergency. Then call the nurse or the on-call number at once.
• Write down what happened in your note and fill in Part 1 of the incident report before the end of your shift.
• The Director reports incidents that happen while staff are present to DC Health within 48 hours.
• The Agency investigates every incident and sends DC Health a full report within 30 days.
• If you suspect abuse, neglect or exploitation, also report it to Adult Protective Services right away.