DC Health Inspections, Complaint Investigations, and Enforcement
Sets out how the Agency receives DC Health surveyors and complaint investigators, what it gives them and how fast, how it answers a written report of findings with a plan of correction on time, and what enforcement DC Health may take.
About this policy
- Policy number
- DC-HC-GOV-05
- Version
- 1.0
- Main rule
- 22-B DCMR §3105
- Library
- Washington, DC home care · 50 policies
- Category
- Governance
- Sections
- 17
In short
- DC Health may visit the office or a client's home without notice. Ask to see their ID, be polite, and call the Director at once.
- Answer a surveyor's questions truthfully. Never coach a client or a coworker.
- Clients may talk to DC Health or call (202) 442-4779 in confidence. Never discourage them or treat them differently.
- If a surveyor asks for a record, tell the office right away. Records kept elsewhere are due within 2 hours.
- After a survey, help fix anything that was found and follow any new procedure you are trained on.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (22-B DCMR §3105)
- 5. When DC Health Inspects
- 6. During a Survey or Investigation
- 7. Written Report and Plan of Correction
- 8. Complaints Made to DC Health
- 9. Enforcement
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Who is in charge of the Agency today, and who will be my point of contact during the survey?
- Give me your client census, discharges, deaths, organizational chart, personnel list, complaints and incidents.
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