Coordination of Services and Communication with Other Providers

Sets out how the Agency coordinates the services it gives with its own staff and with the client's other providers: how the division of services is agreed and recorded when another provider also serves the client, how the client is told what the Agency will do to coordinate, how aides, nurses and office staff share information, how the Agency communicates with physicians and other health care professionals with the client's consent, when case conferences are held and minuted, what happens when a client goes into and comes home from a hospital, and how teaching given to the client and family caregivers is recorded.