Code of Conduct, Professional Boundaries, and Client Property
Sets the standards of conduct every employee follows in a client's home, the professional boundaries that protect clients and staff, the rules for handling a client's money and property on errands, gifts, honesty, and the duty to report concerns.
About this policy
- Policy number
- DC-HC-ETH-01
- Version
- 1.0
- Main rule
- 22-B DCMR §9916.2(h)
- Library
- Washington, DC home care · 50 policies
- Category
- Ethics
- Sections
- 18
In short
- Treat every client with courtesy, dignity and respect. It is their home and their life.
- Never accept money, tips or gifts of value, and never lend, borrow, buy or sell anything with a client.
- For errands, take only the money given for that errand, keep the receipt, and write it on the errand record for the client to initial.
- Never use a client's bank card, PIN, checks or online accounts.
- If something is missing or a client asks you to cross a boundary, tell the office the same day.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (22-B DCMR §9916.2(h))
- 5. Conduct in the Client's Home
- 6. Professional Boundaries
- 7. Client Money and Property
- 8. Gifts and Tips
- 9. Honesty, Records and Fitness for Duty
- 10. Raising Concerns
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- How do your aides know what they may and may not do with a client's money?
- Show me the record of an errand an aide ran with a client's money.
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.