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Client Rights and Responsibilities

Sets out the rights every client of the Agency has under 22-B DCMR §9916.2, the client responsibilities in §9916.4, how and when the written statement of rights and responsibilities is given and explained, how staff protect each right in daily practice, how the statement is made public, and how a client who cannot read or needs another language receives it.

Preview: full text with a package
About this policy
Policy number
DC-HC-CR-01
Version
1.0
Main rule
22-B DCMR §9916.2
Library
Washington, DC home care · 50 policies
Category
Client rights
Sections
21

In short

  • Every client gets the written rights and responsibilities statement at admission. The nurse explains it out loud and the client signs that he or she received it.
  • Treat every client with courtesy, dignity and respect. The client runs his or her own home and daily life.
  • A client may refuse any task. Do not force it: record the refusal and tell the registered nurse the same day.
  • Never punish or treat a client differently because he or she complained. Pass every complaint to the office the same day.
  • Clients may call the DC Health Complaint Hotline at (202) 442-4779 at any time, in confidence.

What's inside

21 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (22-B DCMR §9916.2)
  • 5. The Rights of Every Client
  • 6. Client Responsibilities
  • 7. Giving and Explaining the Rights Statement
  • 8. Prompt Notice of Acceptance, Denial or Reduction of Services
  • 9. The Right to Refuse
  • 10. Complaints and Feedback Without Reprisal
  • 11. Access to the Client Record
  • 12. Clients Who Need Another Language or Communication Method
  • 13. Public Availability
  • 14. Responsibilities
  • 15. Records and Compliance Monitoring
  • 16. Staff Training
  • 17. References
  • 18. Related Policies and Forms
  • 19. Approval
  • 20. Revision History

An inspector may ask

  • Show me your written statement of client rights and responsibilities and where this client acknowledged receiving it.
  • How do you tell clients, orally and in writing, about the DC Health Complaint Hotline and their right to complain in confidence?

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