Admission Information, Communication Access, and Consent to Share Information

In short

• Before the first aide visit, every client receives the admission packet: admission summary, rights, complaint process, service agreement, charges and contact numbers.
• The nurse goes through the packet with the client and records how it was explained.
• A client who cannot read or needs another language gets a qualified interpreter, large print or another method. Family members do not interpret unless the client asks.
• Share client information with other providers only when the client has signed the consent form, except in an emergency or when the law requires it.
• If a client withdraws consent, tell the office the same day.