Receipt of Physician Orders
Sets out whether the Agency acts on orders from a client’s physician or other practitioner, who in the Agency may receive them, the Agency’s time frame for getting a verbal order countersigned, and the safeguards for orders sent by fax, including what staff do when a fax goes to the wrong place.
About this policy
- Policy number
- TX-CL-02
- Version
- 1.0
- Main rule
- 26 TAC §558.297
- Library
- Texas home care · 46 policies
- Category
- Clinical tasks
- Sections
- 17
In short
- Never take an order from a doctor, by phone or in person. Ask them to send it to the office instead.
- If anyone gives you a new care instruction, even a doctor or family member, do not follow it. Call the office first.
- If someone hands you a written order, do not act on it. Give it to the office right away.
- Only do the tasks on the client’s service plan. Your supervisor adds new tasks to the plan before you do them.
- If a fax or message with client information goes to the wrong person, tell the office at once.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (26 TAC §558.297)
- 5. Orders the Agency May Receive
- 6. Who May Receive an Order, and Countersignature of Verbal Orders (26 TAC §558.297(1))
- 7. Safeguards for Faxed Orders (26 TAC §558.297(2)(A))
- 8. Misdirected Transmissions (26 TAC §558.297(2)(B))
- 9. Procedure
- 10. Staff Training
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Show me your written policy on receiving physician orders, including the time frame for countersignature of verbal orders.
- Who in your agency may take a verbal or telephone order from a physician?
See Cura Core with your agency's name on it.
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