Client Transfer or Discharge
Sets the grounds on which the Agency may transfer or discharge a client, the written notice the client receives before it happens, the limited situations in which shorter notice is allowed, and how the client is helped to find other care.
About this policy
- Policy number
- TX-SVC-05
- Version
- 1.1
- Main rule
- 26 TAC §558.295
- Library
- Texas home care · 46 policies
- Category
- Service delivery
- Sections
- 17
In short
- Never tell a client they are discharged. Only Pat Sample decides that, and always in writing.
- Try to solve the problem first. Discharge is a last resort, not a first response.
- Keep giving full care until the last day in the notice, even if a discharge is coming.
- Never suggest a discharge because a client complained. That is against the rules.
- If a client’s safety or needs change, tell your supervisor the same day.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (26 TAC §558.295)
- 5. Grounds for Transfer or Discharge
- 6. Notice
- 7. When Shorter Notice Is Permitted
- 8. Procedure
- 9. Responsibilities
- 9.1 Staff Training
- 10. Records
- 10.1 Compliance Monitoring
- 11. References
- 12. Related Documents
- 13. Approval
- 14. Revision History
An inspector may ask
- Show me the last discharge notice you gave a client and the date services ended.
- On what grounds may you discharge a client, and who decides?
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