Backup Services and After-Hours Care
Ensures a client is not left without a scheduled service when the assigned attendant is unavailable, and that the client can reach a responsible Agency employee outside office hours at a number that is answered at all times.
About this policy
- Policy number
- TX-SVC-03
- Version
- 1.0
- Main rule
- 26 TAC §558.290
- Library
- Texas home care · 46 policies
- Category
- Service delivery
- Sections
- 15
In short
- If you cannot make a visit, tell the office as soon as you know, and always before the visit starts.
- If you will be more than 15 minutes late, call your client and the office before the start time.
- Ask for planned time off at least seven days ahead, so another caregiver can meet your client first.
- On a backup visit, read the service plan in the home folder first, and note that it was a backup visit.
- After office hours, call the on-call line. It is always answered. In an emergency, call 911 first.
What's inside
15 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (26 TAC §558.290)
- 5. Procedure
- 6. Backup Roster and On-Call Schedule
- 7. Responsibilities
- 7.1 Staff Training
- 8. Records
- 8.1 Compliance Monitoring
- 9. References
- 10. Related Documents
- 11. Approval
- 12. Revision History
An inspector may ask
- What happens when an attendant calls in sick at 6 a.m.?
- Show me the after-hours number you give clients and tell me who answers it tonight.
See Cura Core with your agency's name on it.
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