Agency and Client Agreement and Disclosure
Requires a written agreement with every client or family before services begin that includes everything 26 TAC §558.292 lists (client rights, the advance directive notice, services, supervision, charges, and the complaint procedure) plus payment responsibility, contact details, and the conditions under which services change or end, and requires the client’s acknowledgment of receipt.
About this policy
- Policy number
- TX-CR-02
- Version
- 1.1
- Main rule
- 26 TAC §558.292
- Library
- Texas home care · 46 policies
- Category
- Client rights
- Sections
- 16
In short
- Every client, or their family, signs a written agreement before services start. It lists services, supervision, and charges.
- Do only the services listed in the client’s agreement and service plan.
- If a client asks for a service that is not listed, tell your supervisor. Do not add it yourself.
- Services and charges change only with a signed written amendment. Pass any change the client wants to your supervisor.
What's inside
16 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (26 TAC §558.292)
- 5. Required Content of the Agreement
- 6. Procedure
- 7. Disclosure of Charges and Payment
- 8. Responsibilities
- 8.1 Staff Training
- 9. Records
- 10. Compliance Monitoring
- 11. References
- 12. Related Documents
- 13. Approval
- 14. Revision History
An inspector may ask
- Show me a signed client agreement and tell me what date services actually started.
- Where in the agreement does the client see what they will be charged?
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