Civil Rights, Nondiscrimination and Language Access
Pennsylvania requires every licensed health care facility to have a written nondiscriminatory policy for patients and staff, to sign a civil rights compliance statement, to publicize its nondiscriminatory practices in the community at least every three years, and to send the Department a copy whenever the policy changes. This policy is that policy, with the Agency's language access and disability access practices.
About this policy
- Policy number
- PA-HSP-GOV-07
- Version
- 1.0
- Main rule
- 28 Pa. Code §51.12
- Library
- Pennsylvania hospice · 60 policies
- Category
- Governance
- Sections
- 17
In short
- Treat every patient, family member and coworker fairly. Never discriminate because of race, color, national origin, ancestry, age, sex, religion or disability.
- Ask each patient which language they prefer. Use a free qualified interpreter, not a child or family member, for important talks.
- For a deaf or hard-of-hearing patient, use a sign language interpreter or the relay service (711).
- Report any concern about discrimination to Pat Sample.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (28 Pa. Code §51.12)
- 5. Matters the Policy Covers
- 6. Civil Rights Compliance Statement
- 7. Civil Rights Records
- 8. Language Access and Effective Communication
- 9. Complaints of Discrimination
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Show me your nondiscriminatory policy and where it is posted.
- Show me the signed notification to employees of the policy.
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