After-Hours Care, On-Call, and Supervisor Availability
Sets out how a qualified supervising nurse and a person in charge are available at all times during the Agency’s operating hours, how patients and staff reach a nurse outside office hours through (717) 555-0199, how on-call calls are answered, handled and recorded, how missed and late visits are prevented and handled, and how emergencies are escalated.
About this policy
- Policy number
- PA-HH-CC-02
- Version
- 1.0
- Main rule
- 28 Pa. Code §601.21(e)
- Library
- Pennsylvania home health · 56 policies
- Category
- Service delivery
- Sections
- 17
In short
- A supervising nurse or the alternate is available to you at all times during operating hours.
- Outside office hours, patients and staff call (717) 555-0199; the on-call nurse calls back within 30 minutes.
- In a life-threatening emergency, call 911 first.
- If you cannot make or will be late for a visit, tell the scheduler or on-call nurse as soon as you know.
- Every missed visit is recorded and the doctor is told.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (28 Pa. Code §601.21(e))
- 5. Availability During Operating Hours
- 6. The After-Hours Line and On-Call Nurse
- 7. Handling Calls
- 8. Missed and Late Visits
- 9. Backup Staffing and Escalation
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Who was the supervising nurse available to staff last Saturday? Show me the schedule.
- What number does a patient call at 2 a.m., and who answers?
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