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Termination of Services, Discharge, and Transfer

Requires the Agency to give every consumer at least 10 calendar days’ advance written notice before the Agency ends services, allowing shorter notice only when the consumer has failed to pay despite notice and is more than 14 days in arrears or when the direct care worker’s health and welfare is at risk; sets out the grounds for ending services, the content of the notice, help with transfer to another provider, consumer-initiated endings, and extra steps for waiver participants.

Preview: full text with a package
About this policy
Policy number
PA-HC-DC-01
Version
1.0
Main rule
28 Pa. Code §611.57(a)(2)
Library
Pennsylvania home care · 49 policies
Category
Service delivery
Sections
21

In short

  • The Agency gives at least 10 calendar days’ written notice before it ends a consumer’s services.
  • Less notice is allowed only for unpaid bills more than 14 days in arrears after a notice, or when a worker’s health and welfare is at risk.
  • Never tell a consumer their services will end. Send any question to your supervisor.
  • Services are never ended because a consumer complained or reported a concern.
  • If you feel unsafe in a home, leave if you must, call 911 if in danger, then call your supervisor.

What's inside

21 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (28 Pa. Code §611.57(a)(2))
  • 5. Reasons the Agency May End Services
  • 6. Giving Notice
  • 7. When Shorter Notice Is Allowed
  • 7.1 Non-payment
  • 7.2 Risk to the direct care worker
  • 8. Helping the Consumer Move to Another Provider
  • 9. When the Consumer Ends Services
  • 10. Waiver Participants
  • 11. Closing the Record
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me a notice you gave when you ended a consumer’s services. How many days’ notice was given?
  • When have you given less than 10 days’ notice, and what documentation supports it?

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