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Supervision and Annual Competency Review of Direct Care Workers

Sets out how the Agency supervises direct care workers on an ongoing basis, including supervisory visits and consumer contacts as the Agency’s own standards, and how each worker’s competency is reviewed at least once a year and more often after discipline for a quality of care infraction, as 28 Pa. Code §611.55(e) requires.

Preview: full text with a package
About this policy
Policy number
PA-HC-CMP-02
Version
1.0
Main rule
28 Pa. Code §611.55(e)
Library
Pennsylvania home care · 49 policies
Category
Human resources
Sections
19

In short

  • Your supervisor will visit some of your consumers to watch care and ask how things are going.
  • Your competency is reviewed at least once a year, by observation, consumer feedback, and testing.
  • If you are disciplined for a care problem, you will have an extra competency review.
  • If a review shows you need help with a task, you will be retrained before doing that task again.
  • You can reach a supervisor during office hours at (717) 555-0100 and after hours at (717) 555-0199.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (28 Pa. Code §611.55(e))
  • 5. Supervisors and How Workers Reach Them
  • 6. Supervisory Visits and Consumer Contacts
  • 7. What the Supervisor Checks
  • 8. Annual Competency Review
  • 9. Additional Review after Discipline
  • 10. When a Worker Does Not Meet Competency
  • 11. Provisional Hires, Allegations, and Waiver Participants
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me the annual competency review for this worker. How was it done, and when is the next one due?
  • This worker received a written warning for a care problem. Show me the additional competency review.

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