Service Planning, Consumer Involvement, and Changes to Services
Gives every consumer a written Home Care Service Plan, developed with the consumer before services start, that lists the tasks, hours, preferences and safety measures; keeps it current through reviews at least every six months and whenever needs change, as the Agency’s own standard; and, for waiver participants, makes sure the Agency delivers exactly what the Department-approved service plan authorizes.
About this policy
- Policy number
- PA-HC-SP-01
- Version
- 1.0
- Main rule
- 28 Pa. Code §611.57(a)(1)
- Library
- Pennsylvania home care · 49 policies
- Category
- Service delivery
- Sections
- 18
In short
- Every consumer has a written service plan, made with them and signed before the first visit.
- Do the tasks in the plan, the way the consumer prefers. Do not add or skip tasks without your supervisor’s approval.
- Tell your supervisor the same day about any change in the consumer, and call 911 first in an emergency.
- Plans are reviewed at least every six months and whenever needs change.
- For waiver participants, never provide more than the approved service plan allows. Ask the service coordinator for a change.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (28 Pa. Code §611.57(a)(1))
- 5. Developing the Plan
- 6. Telling the Worker
- 7. Reviewing the Plan
- 8. Recognizing and Reporting Changes
- 9. Changing Services
- 10. Waiver Participants: The Approved Service Plan
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Show me this consumer’s service plan. How was the consumer involved in writing it?
- When was it last reviewed, and what triggers a review?
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