Consumer Rights and Protections
Sets out the rights Pennsylvania law gives every consumer of the Agency (involvement in service planning with reasonable accommodation of needs and preferences, at least 10 calendar days’ written notice before the Agency ends services, and freedom from staff acting as power of attorney or guardian or requiring checks to be endorsed to the Agency), the further rights the Agency guarantees as its own standard, the consumer’s responsibilities, and how rights are explained, documented and protected.
About this policy
- Policy number
- PA-HC-CR-01
- Version
- 1.0
- Main rule
- 28 Pa. Code §611.57(a)
- Library
- Pennsylvania home care · 49 policies
- Category
- Client rights
- Sections
- 19
In short
- Every consumer gets the Bill of Rights before care starts. Respect each right at every visit.
- Follow the consumer’s preferences unless doing so puts your own health or safety at risk. If it does, do what is safe and call your supervisor.
- Never become a consumer’s power of attorney or guardian, and never ask a consumer to sign a check over to the Agency.
- The Agency must give at least 10 calendar days’ written notice before ending services. Never tell a consumer their services will end.
- Never treat a consumer differently because they complained or reported abuse. Report any retaliation to the Administrator.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (28 Pa. Code §611.57(a))
- 5. Rights Set by Pennsylvania Law
- 6. Further Rights the Agency Guarantees
- 7. Consumer Responsibilities
- 8. How Consumers Are Told About Their Rights
- 9. When a Preference Conflicts with Worker Health and Safety
- 10. Protection from Retaliation
- 11. Where Consumers Can Get Help
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- How and when do consumers learn about their rights? Show me a signed acknowledgment.
- Tell me about a time a consumer’s preference could not be met because of a worker’s safety. What did you do and document?
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