Code of Conduct, Professional Boundaries, and Consumer Property
Sets the standards of conduct for everyone who works for the Agency: no power of attorney or guardianship over any consumer, no requiring consumers to sign checks over, no gifts, loans or use of consumer money or property, respect for consumer control and privacy, and clear professional boundaries, with a signed acknowledgment at hire.
About this policy
- Policy number
- PA-HC-ETH-01
- Version
- 1.0
- Main rule
- 35 P.S. §448.806b
- Library
- Pennsylvania home care · 49 policies
- Category
- Ethics
- Sections
- 16
In short
- Never become a consumer’s power of attorney or guardian, and never ask a consumer to sign a check over to you or the Agency.
- Do not accept money, gift cards, or valuable gifts, and do not borrow from or lend to a consumer. Tell your supervisor about any offer.
- When you shop for a consumer, bring back the change and the receipt and write it down.
- Keep a professional relationship. No romantic relationships, no selling, and no posting about consumers online.
- Report anything that looks like someone taking advantage of a consumer the same day.
What's inside
16 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (35 P.S. §448.806b)
- 5. Consumer Money and Property
- 6. Professional Boundaries and Conduct
- 7. Conflicts of Interest
- 8. Reporting Concerns
- 9. Responsibilities
- 10. Records and Compliance Monitoring
- 11. Staff Training
- 12. References
- 13. Related Policies and Forms
- 14. Approval
- 15. Revision History
An inspector may ask
- Does any employee hold power of attorney or guardianship for a consumer you serve?
- What does your staff do if a consumer offers them money or a gift?
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