Language Access, Accessibility, and Nondiscrimination
Provides free, accurate and timely language assistance and auxiliary aids to every patient and representative who needs them; identifies needs at the first contact; uses qualified interpreters and translators and never minors except in an emergency; gives the notices of nondiscrimination and of available language help where Section 1557 applies; and handles discrimination complaints.
About this policy
- Policy number
- OH-HH-PR-04
- Version
- 1.0
- Main rule
- 42 CFR §484.50(f)
- Library
- Ohio home health · 59 policies
- Category
- Client rights
- Sections
- 19
In short
- Ask every patient at the first contact what language they prefer and whether they need an aid, such as sign language or large print.
- Use a qualified interpreter, free of charge. Never use a child to interpret except for a moment in an emergency.
- Do not use family or friends to interpret unless the patient asks for it in private with a qualified interpreter present, or there is an emergency.
- Record every interpreter or aid you use in the visit note.
- Tell the clinical manager if a patient’s communication needs are not being met.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (42 CFR §484.50(f))
- 5. Identifying Language and Communication Needs
- 6. Interpreters
- 7. Written Translations and Alternative Formats
- 8. Patients With Disabilities
- 9. Notices
- 10. Qualified Bilingual Staff
- 11. Complaints of Discrimination
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- How do you find out at intake what language a patient prefers and whether they need an auxiliary aid?
- Show me how you documented the interpreter used for this patient’s admission visit.
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