Allegations Against Staff: Protection, Investigation, and Reporting
When anyone alleges that a person furnishing services on the Agency’s behalf mistreated, neglected or abused a patient, caused an injury of unknown source, or misappropriated a patient’s property, the Agency protects the patient at once, makes every outside report the law requires, removes the staff member from patient contact while it investigates, prevents retaliation, investigates and documents the allegation and its resolution, and acts on the findings, including reports to licensing boards.
About this policy
- Policy number
- OH-HH-SG-03
- Version
- 1.0
- Main rule
- 42 CFR §484.50(e)
- Library
- Ohio home health · 59 policies
- Category
- Safeguarding
- Sections
- 17
In short
- If anyone says a staff member hurt, neglected or took something from a patient, make the patient safe and report it at once.
- Make any report the law requires, such as to adult protective services, yourself and immediately, then tell the clinical manager.
- The staff member is kept away from patients while the Agency investigates.
- Never discuss the allegation with the patient or family unless the investigator asks, and never treat anyone differently because they complained.
- Cooperate fully and honestly with the investigation.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (42 CFR §484.50(e))
- 5. First Hour: Protect and Report
- 6. Preventing Retaliation
- 7. Investigation
- 8. Actions After the Investigation
- 9. Reports to Licensing Boards
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Show me your investigation of the last allegation against a staff member, from report to resolution.
- What do you do with the staff member while you investigate?
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.