Patient Family Volunteer Program
Sets up the patient family volunteer program North Carolina requires as part of every hospice team: a Coordinator of Patient Family Volunteers, screening, job descriptions and personnel records, at least 12 hours of training on the 14 required topics, assignment and supervision, volunteer notes in the patient record, and (if Medicare-certified) volunteer hours of at least 5 percent of paid patient care hours with documented cost savings.
About this policy
- Policy number
- NC-HSP-VOL-01
- Version
- 1.0
- Main rule
- 10A NCAC 13K .0402(a)
- Library
- North Carolina hospice · 60 policies
- Category
- Human resources
- Sections
- 22
In short
- Trained volunteers are part of every North Carolina hospice team.
- Volunteers complete at least 12 hours of training on 14 required topics before seeing patients.
- Volunteers do not give medicines, do aide or nursing tasks, lift patients, drive patients or handle their money.
- Write a note after every contact: type of contact, what you did and how long.
- Report any change in the patient, safety concern or suspected abuse to the nurse the same day.
What's inside
22 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (10A NCAC 13K .0402(a))
- 5. Volunteer Roles
- 5.1 What volunteers do not do
- 6. Recruiting and Retaining Volunteers
- 7. Screening and Records
- 7.1 Volunteer personnel records
- 8. Training
- 9. Assignment, Supervision and Documentation
- 10. Level of Activity and Cost Savings (If Medicare-Certified)
- 10.1 Falling short
- 11. Ending Service
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- Who coordinates and supervises your patient family volunteers?
- Show me this volunteer's training record. Did it total at least 12 hours and cover all 14 topics?
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