24-Hour Availability, Nursing On-Call and After-Hours Response
Makes hospice care available 24 hours a day, seven days a week, with nursing services by or under the supervision of a registered nurse at all hours, a physician on call, an after-hours number answered by a person, Agency response standards for call-backs and visits, an on-call log, and nursing on-call schedules kept for one year for the Division.
About this policy
- Policy number
- NC-HSP-SVC-01
- Version
- 1.0
- Main rule
- G.S. 131E-203(c)
- Library
- North Carolina hospice · 60 policies
- Category
- Service delivery
- Sections
- 19
In short
- Hospice care is available 24 hours a day, 7 days a week. A registered nurse is always on call.
- Give every family the after-hours number and explain when to call.
- Call the family back within 15 minutes. If a visit is needed, leave within 30 minutes.
- Record every after-hours call on the on-call log and in the patient's record.
- Hand off all calls and follow-ups to the day team by 9:00 a.m.
- On-call schedules are kept so the State can see who was on call.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (G.S. 131E-203(c))
- 5. The On-Call System
- 6. On-Call Schedules
- 7. Response Standards
- 8. Handling a Call
- 9. Handoff to the Day Team
- 10. Telling Patients and Families
- 11. Monitoring
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- Show me the nursing on-call schedules for the past year.
- What happens, step by step, when a family calls at 2:00 a.m.?
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