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On-Call Services, After-Hours Care, and Supervisor Availability

Provides on-call nursing 24 hours a day, seven days a week, keeps every current and past on-call schedule for at least one year for the Department, keeps a registered nurse available (and able to go on site) whenever home health aides are working, keeps the administrator or a pre-designated person and a clinical manager available during all operating hours, tells every patient how to reach the on-call service and a supervisor, and logs and follows up every after-hours call.

Preview: full text with a package
About this policy
Policy number
NC-HH-CC-02
Version
1.0
Main rule
10A NCAC 13J .1102(c)
Library
North Carolina home health · 57 policies
Category
Service delivery
Sections
18

In short

  • A nurse is on call 24 hours a day, 7 days a week. The after-hours number is (919) 555-0199.
  • The on-call nurse returns calls within 15 minutes; emergencies go to 911.
  • Aides: a registered nurse is always available while you work and can come to the home if needed.
  • Log every after-hours call and hand off anything unresolved the next business day.
  • Every patient gets the office and after-hours numbers at the first visit.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (10A NCAC 13J .1102(c))
  • 5. The On-Call Schedule
  • 6. Handling Calls Outside Office Hours
  • 7. Supervisor Available Whenever Aides Work
  • 8. Administrator and Clinical Manager Availability
  • 9. Telling Patients
  • 10. Testing and Review
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • Show me the on-call schedule for last March. Who was the nurse on call?
  • What happens when a patient calls at 2 a.m.? How fast is the call returned?

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