Acceptance of Patients, Referral Intake, and Public Information About Services

Sets the written acceptance policy North Carolina and Medicare require: every referral is screened the same way against the patient’s needs and the Agency’s staffing, skills, caseload and case mix, service area, the home setting and caregiver support; the referral source is told when a requested service cannot start in the time it asked for; every non-admission is logged with its reason; patients the Agency cannot serve are referred on; and the public information about services and their limits is kept accurate and reviewed at least once a year.