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Scope of Services and Service Categories

Describes the home care services the Agency is licensed for and offers, what each service includes, the tasks no worker performs under this manual, the Agency's position on medical equipment and supplies, how NC Medicaid personal care services fit within the services offered, and how a service is added to or dropped from the license.

Preview: full text with a package
About this policy
Policy number
NC-HC-SVC-01
Version
1.0
Main rule
10A NCAC 13J .1001(a)(1)
Library
North Carolina home care · 50 policies
Category
Service delivery
Sections
19

In short

  • We provide only the services on our license: companion or sitter services and personal care services.
  • Do only the tasks on the client's plan of care and your assignment or task sheet.
  • Never give medications, do sterile or tube procedures, or restrain a client.
  • Companions, sitters, respite workers and homemakers never give hands-on care.
  • If someone asks you to do a task that is not on your sheet, say no politely and call your supervisor.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (10A NCAC 13J .1001(a)(1))
  • 5. Services the Agency May Offer Under This Manual
  • 6. Services Not Provided Under This Manual
  • 7. Tasks No Worker Performs
  • 8. Home Medical Equipment and Supplies
  • 9. NC Medicaid Personal Care Services
  • 10. Adding, Changing or Stopping a Service
  • 11. Telling Clients and Referral Sources
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me your written description of the scope of services. Does it match the services listed on your license?
  • Which tasks may your in-home aides perform, and which tasks are they never allowed to perform?

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