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Nondiscrimination, Language Access, and Effective Communication

Prohibits discrimination in the Agency's services; finds out at first contact whether a client or companion needs an interpreter, translated documents or an auxiliary aid; provides qualified interpreters and aids free of charge; makes reasonable modifications for people with disabilities; names a Section 1557 Coordinator; handles discrimination grievances; and gives the federal notices of nondiscrimination and language assistance.

Preview: full text with a package
About this policy
Policy number
NC-HC-CR-02
Version
1.0
Main rule
45 CFR Part 92
Library
North Carolina home care · 50 policies
Category
Client rights
Sections
20

In short

  • Treat every client the same, whatever their race, color, national origin, sex, age or disability.
  • Ask about language and communication needs at first contact.
  • Use qualified interpreters, free of charge. Do not use children, family or friends to interpret, except in an emergency.
  • Offer aids such as large print or a sign language interpreter when a client needs them.
  • Pass any discrimination complaint to the office the same day.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (45 CFR Part 92)
  • 5. Section 1557 Coordinator and Discrimination Grievances
  • 6. Identifying Communication Needs at First Contact
  • 7. Language Access Procedures
  • 8. Who May Interpret
  • 9. Effective Communication for People with Disabilities
  • 10. Reasonable Modifications
  • 11. Fair Assignment of Staff
  • 12. Notices
  • 13. Responsibilities
  • 14. Records and Compliance Monitoring
  • 15. Staff Training
  • 16. References
  • 17. Related Policies and Forms
  • 18. Approval
  • 19. Revision History

An inspector may ask

  • How do you find out at intake whether a client needs an interpreter or an auxiliary aid, and where is that recorded?
  • Who interprets for a client with limited English proficiency when the plan of care is explained? Do you ever use family members or children?

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