Inspections, State Complaint Investigations, and Plans of Correction
Explains what happens when DHSR inspects the Agency or investigates a complaint, what staff do during a survey, how clients' right to object to record review is respected, how a plan of correction is prepared and filed within 10 working days, and how the Agency responds to an adverse action against its license.
About this policy
- Policy number
- NC-HC-GOV-05
- Version
- 1.0
- Main rule
- 10A NCAC 13J .0904
- Library
- North Carolina home care · 50 policies
- Category
- Governance
- Sections
- 18
In short
- State surveyors can arrive at any time without notice. Ask to see their identification and call the person in charge right away.
- Give surveyors the records they ask for at once. Never hide, change or add to a record during a survey.
- Do not show the records of a client who has objected in writing to state review.
- Answer surveyors' questions honestly. You are protected when you give them information.
- The Agency fixes any problems found and sends the state a plan of correction within 10 working days.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (10A NCAC 13J .0904)
- 5. When Surveys Happen
- 6. When Surveyors Arrive
- 7. Clients' Right to Object to Record Review
- 8. Complaint Investigations by DHSR
- 9. Plan of Correction
- 10. Adverse Action
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Who is in charge today, and how quickly can you give us access to records?
- Has any client objected in writing to the Department reviewing their records? How do you know?
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