Incidents, Accidents, and Unusual Occurrences

Sets out how staff respond to and report accidents, injuries, falls, sudden illness, missing clients, deaths, medication assistance errors, property loss, staff injuries and other unusual events: make the client safe and call 911 when needed, tell the supervisor at once, complete an incident report before the end of the shift, and have the supervisor review it by the end of the next business day. Routes events to the right policy: injuries of unknown source and allegations against staff to the Health Care Personnel Registry within 24 hours, suspected abuse, neglect or exploitation to the county department of social services, and privacy events to the privacy official. Incidents are trended through the quality program.