Geographic Service Area
Defines the geographic area in which the Agency provides each service, applies the North Carolina limit on the area for in-home aide services (the Agency's county, contiguous counties, or within 90 minutes driving time of the office, whichever is greater), and requires 30 days' written notice to DHSR before the Agency expands its area without opening a new site.
About this policy
- Policy number
- NC-HC-GOV-04
- Version
- 1.0
- Main rule
- 10A NCAC 13J .1001(g)
- Library
- North Carolina home care · 50 policies
- Category
- Governance
- Sections
- 16
In short
- The Agency serves clients only in its approved service area: Wake and Durham Counties.
- In-home aide clients must live in the office's county, a bordering county, or within 90 minutes' drive of the office.
- The office checks every new client's address before services start.
- If a client is moving, tell your supervisor right away so a transfer can be planned.
- The Agency must tell the state 30 days before it adds a new county.
What's inside
16 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (10A NCAC 13J .1001(g))
- 5. How the Area Is Set for Each Service
- 6. Checking Each Referral
- 7. Expanding or Reducing the Area
- 8. Contract Services
- 9. Responsibilities
- 10. Records and Compliance Monitoring
- 11. Staff Training
- 12. References
- 13. Related Policies and Forms
- 14. Approval
- 15. Revision History
An inspector may ask
- Show me your written geographic service area for each service you provide.
- Which of your in-home aide clients lives farthest from your office, and how did you confirm that client is inside your area?
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