Emergency Preparedness and Continuity of Services

Sets out how the Agency prepares for and keeps clients safe through hurricanes, tropical storms, flooding, tornadoes, winter storms and ice, extreme heat, long power outages, outbreaks, cyberattacks and loss of the office. 10A NCAC 13J requires a written policy on management of emergency care situations in the home and, where the Agency supplies medical equipment, backup for equipment or power failure; it sets no drill frequency for home care agencies. As the Agency's own standards, this plan ranks every client by priority, keeps an emergency contact and priority list current, gives each client an individual emergency plan, sets a staff call tree, keeps the office and records running, coordinates with county emergency management, and is tested every year.