Annual Program Evaluation and Quality Improvement

Sets out the comprehensive evaluation of the Agency's total operation that the governing body or its designee must carry out every year under 10A NCAC 13J .1004: the policy and administration review of each required topic, the six data items the rule lists, how findings are used to fix problems and revise policies, and the required documentation of evaluators, criteria, methods and actions. It also sets up the Agency's ongoing quality improvement program, with quarterly quality indicators, and, for agencies serving NC Medicaid personal care services beneficiaries, the Policy 3L quality improvement plan updated at least quarterly, the annual written satisfaction survey and the attestation due by December 31.