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Program and Fiscal Monitoring, Plans of Correction, and Access to Records

Prepares the Agency for MMAC program and fiscal monitoring and MO HealthNet record requests: who hosts a monitor, how records and staff are made available, the ten-day plan of correction and 45-day correction time frames in the participation agreement, the ten-business-day records rule, the protective actions DSDS and MMAC may take, and how findings are tracked to closure.

Preview: full text with a package
About this policy
Policy number
MO-HC-GOV-04
Version
1.0
Main rule
19 CSR 15-7.021(18)(T)
Library
Missouri home care · 50 policies
Category
Governance
Sections
18

In short

  • State monitors from MMAC and DHSS can visit with or without notice. Be polite and tell the office manager right away.
  • Give monitors the records and people they ask for. Answer their questions truthfully.
  • Never change, back-date or remove a record because of a review.
  • The Agency sends a plan of correction within ten calendar days of a statement of deficiencies and fixes problems within 45 days of the exit meeting.
  • If you are asked to help fix a finding, do it by the date you are given.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (19 CSR 15-7.021(18)(T))
  • 5. Who May Monitor, Audit or Investigate
  • 6. When a Monitor Arrives
  • 7. Requests for Records
  • 8. Statement of Deficiencies and Plan of Correction
  • 9. Protective Actions, Sanctions and Termination
  • 10. Tracking Findings to Closure
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • Who is in charge when a monitor arrives unannounced, and where are your records?
  • Show me your last statement of deficiencies, your plan of correction and the date you sent it.

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