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Participant Rights and Grievance Information

Sets out the written statement of participant rights the Agency gives and reviews with each participant (and the primary caregiver when appropriate) at the time service is initiated: the six minimum rights in 19 CSR 15-7.021(18)(O), the further rights the Agency grants, the confidentiality statement covering both personal and medical information, how participants learn the grievance procedure and the state contacts, and how receipt is documented. With Policy MO-HC-ETH-01 it is the Agency's policy under MMAC Proposal for Contract, Section VI, item 5.

Preview: full text with a package
About this policy
Policy number
MO-HC-CR-01
Version
1.0
Main rule
19 CSR 15-7.021(18)(O)
Library
Missouri home care · 50 policies
Category
Client rights
Sections
19

In short

  • Every participant gets the Statement of Participant Rights and the Confidentiality Statement at the start of services, and we go over them together.
  • Treat every participant with respect and dignity, and keep all personal and medical information confidential.
  • The participant directs how authorized tasks are done, within the care plan.
  • If a participant wants to complain, help them reach Pat Sample at (573) 555-0100. They may also contact DSDS. No one is ever punished for complaining.
  • Abuse, neglect or exploitation is reported to the hotline at 1-800-392-0210, not handled as a complaint.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (19 CSR 15-7.021(18)(O))
  • 5. The Six Rights Missouri Requires
  • 6. Further Rights in the Agency's Statement
  • 7. The Confidentiality Statement
  • 8. Giving and Reviewing the Statement at the Start of Services
  • 9. Reviewing the Statement Again
  • 10. Grievance Information Given to Every Participant
  • 11. Employees
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me the statement of participant rights you give at the start of services, and where this participant signed for it.
  • How do you review the rights with a participant who cannot read, does not read English, or relies on a primary caregiver?

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