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Monthly Supervisory Monitoring of Service Delivery

Each month the administrative supervisor compares every in-home services worker's record of services delivered, from electronic visit verification, with each participant's care plan: the units authorized, the tasks specified and the authorized frequency against the units, tasks and frequency delivered. The supervisor documents every authorized unit not delivered and the reason, acts on gaps, tells DSDS and the Agency's registered nurse about changes, and keeps the monitoring reports ready for DSS and DHSS. The Agency also makes random visits to check records.

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About this policy
Policy number
MO-HC-SUP-01
Version
1.0
Main rule
19 CSR 15-7.021(21)(A)
Library
Missouri home care · 50 policies
Category
Service delivery
Sections
19

In short

  • Each month the supervisor compares your EVV records with the participant's care plan.
  • Record every visit and every task in EVV, and say why when a task was not done.
  • Every authorized unit not delivered is written down with the reason.
  • The supervisor may call or visit participants at random to check visit records.
  • Never record a visit, a task or time that did not happen.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (19 CSR 15-7.021(21)(A))
  • 5. Who Reviews
  • 6. Monthly Review Procedure
  • 7. Undelivered Services
  • 8. Warning Signs
  • 9. Acting on Findings
  • 10. Random Visits
  • 11. Registered Nurse Oversight
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me last month's supervisory review for this participant.
  • How do you compare the units, tasks and frequency delivered with the care plan?

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