Incidents, Unusual Occurrences, and Reports to DSDS

The Agency's system for reporting, reviewing and learning from incidents and unusual occurrences: what counts as an incident, what the worker does at once, supervisor and nurse review, the written notices to DSDS that the in-home services rules require (case-closure circumstances, threats or abuse toward staff, changes in condition, care plan noncompliance, nondelivery and the need for more DSDS involvement), physician contact, other notices, follow-up and trend review.