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Emergency Preparedness, Disaster Service Delivery, and Service Interruptions

The Agency's emergency and disaster plan for in-home services: the types of emergencies, who decides to interrupt scheduled services, the participant emergency priority list, working with DSDS, MMAC and local emergency operations centers, keeping services going on holidays, weekends, in bad weather and during staff shortages, notifying participants of interruptions, EVV and records during outages, recovery, and annual review and exercise.

Preview: full text with a package
About this policy
Policy number
MO-HC-EP-01
Version
1.0
Main rule
MMAC In-Home Services Program Requirements 5.10
Library
Missouri home care · 50 policies
Category
Emergency preparedness
Sections
21

In short

  • In bad weather, a disaster or an outage, the disaster coordinator, Avery Sample, decides whether visits go ahead.
  • Keep your phone on and answer calls from the office. Tell the office at once if you cannot safely reach a home.
  • Participants who live alone or need daily care are contacted and served first.
  • At each visit, check that the participant has food, water, medicine, heat or cooling and a way to call for help.
  • If EVV is down, use offline mode or the backup procedure, and tell the office.

What's inside

21 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (MMAC In-Home Services Program Requirements 5.10)
  • 5. Types of Emergencies
  • 6. Who Decides
  • 7. The Participant Emergency Priority List
  • 8. Keeping Services Going
  • 9. Notifying Participants
  • 10. Working With DSDS, MMAC and Local Emergency Operations Centers
  • 11. Workers During an Emergency
  • 12. EVV, Records and Systems During an Outage
  • 13. Recovery and Review
  • 14. Responsibilities
  • 15. Records and Compliance Monitoring
  • 16. Staff Training
  • 17. References
  • 18. Related Policies and Forms
  • 19. Approval
  • 20. Revision History

An inspector may ask

  • Who decides whether visits go ahead in an ice storm, and how do participants find out?
  • Show me your participant emergency priority list. When was it last updated?

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