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Electronic Visit Verification

Every Medicaid-funded personal care, advanced personal care, homemaker, chore and in-home respite visit is recorded in an approved EVV system linked to the state aggregator. Participants are told EVV is required; workers are identified by their Family Care Safety Registry number; manual entries are rare, justified and made by a supervisor; the Agency logs in to the aggregator at least weekly, reports suspected falsification to MMAC within two business days, reports a change of EVV vendor within 30 days, and keeps EVV data at least six years.

Preview: full text with a package
About this policy
Policy number
MO-HC-BUS-02
Version
1.0
Main rule
13 CSR 70-3.320
Library
Missouri home care · 50 policies
Category
Business
Sections
20

In short

  • Check in through EVV when you start care in the participant's home and check out when you finish, before you leave.
  • Use only your own login. Never check in or out for someone else, or when you are not in the home.
  • If EVV does not work, call the office before you leave the home. Only a supervisor can make a manual entry.
  • Record the tasks you did, as the system asks.
  • Recording false visit times is falsification and is reported to MMAC within two business days.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (13 CSR 70-3.320(2)(B))
  • 5. Services That Use EVV, and Services That Are Exempt
  • 6. The Agency's EVV System
  • 7. Participants and EVV
  • 8. What Workers Do at Each Visit
  • 9. Manual Entries, Adjustments and Exceptions
  • 10. Daily Interface and Weekly Aggregator Review
  • 11. Suspected Falsification
  • 12. Changing EVV Vendors
  • 13. Responsibilities
  • 14. Records and Compliance Monitoring
  • 15. Staff Training
  • 16. References
  • 17. Related Policies and Forms
  • 18. Approval
  • 19. Revision History

An inspector may ask

  • Which EVV vendor do you use, and when did you last log in to the aggregator?
  • Show me last month's manual entries and the justification for each one.

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