Nondiscrimination and Civil Rights Compliance

Commits the Agency to accept and serve patients, and to employ staff, without discrimination on the grounds federal and Michigan law protect; sets out the notice of nondiscrimination and language assistance, the grievance procedure for civil rights complaints, and how the Agency meets the Michigan Medicaid nondiscrimination condition, under Section 1557 (45 CFR Part 92), Title VI, Section 504, the Age Discrimination Act, the ADA, and Michigan’s Elliott-Larsen and Persons with Disabilities Civil Rights Acts.

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About this policy

Policy number: MI-HH-GOV-07
Version: 1.0
Main rule: 45 CFR Part 92
Library: Michigan home health · 57 policies
Category: Governance
Sections: 18

In short

Treat every patient and coworker fairly. We do not discriminate for any reason the law protects.
Interpreters, sign language and large print are free for patients. Offer them; never ask family to interpret if the patient wants an interpreter.
Give every new patient the notice of nondiscrimination.
If someone says they were treated unfairly, pass it to the civil rights coordinator the same day.
No one may be punished for making a complaint.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package

Terms of Reference
1. Purpose
2. Scope
3. Definitions
4. Policy Statement (45 CFR Part 92)
5. Fair Acceptance and Care
6. Notices
7. Civil Rights Coordinator
8. Grievance Procedure
9. Employment
10. Medicaid and Medicare Conditions
11. Responsibilities
12. Records and Compliance Monitoring
13. Staff Training
14. References
15. Related Policies and Forms
16. Approval
17. Revision History

An inspector may ask

Where is your notice of nondiscrimination, and in what languages is help offered?
How would a patient file a civil rights grievance, and who handles it?

Michigan home health

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Rules it follows

45 CFR Part 92Elliott-Larsen Civil Rights Act, MCL 37.2101 et seq.MCL 37.2202MCL 37.2302Persons with Disabilities Civil Rights Act, MCL 37.1101 et seq.Michigan Medicaid Provider Manual, General Information for Providers, Section 5Michigan Medicaid Provider Manual, General Information for Providers, Section 8.445 CFR §92.745 CFR §92.845 CFR Part 8045 CFR Part 8445 CFR Part 9128 CFR Part 3642 CFR §484.50(c)(11)42 CFR §484.50(f)42 CFR §489.18(d)(4)

Forms included

MI-HH-GOV-07-A Notice of Nondiscrimination and Availability of Language Assistance
MI-HH-GOV-07-B Civil Rights Grievance Record

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