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Allegations Against Staff: Protection, Investigation, and Corrective Action

Sets out what the Agency does when anyone alleges that a person furnishing services on its behalf mistreated, neglected, or verbally, mentally, sexually or physically abused a patient, caused an injury of unknown source, or took a patient’s property: make the outside reports first, protect the patient at once (including removing the staff member from patient contact while the allegation is investigated), prevent retaliation, investigate and document the allegation and its outcome on Form MI-HH-SG-03-A as 42 CFR §484.50(e)(1) requires, take corrective action, and make the reports that follow a substantiated finding (LARA for licensees, the Workforce Background Check rules, the Attorney General where a Medicaid provider is involved).

Preview: full text with a package
About this policy
Policy number
MI-HH-SG-03
Version
1.0
Main rule
42 CFR §484.50(e)(1)
Library
Michigan home health · 57 policies
Category
Safeguarding
Sections
19

In short

  • Any report that a staff member hurt, neglected or stole from a patient goes to the Administrator at once.
  • If it may be abuse, neglect or exploitation, you must also call MDHHS Centralized Intake yourself, right away.
  • The staff member is kept away from all patients while the Agency investigates. This is for safety, not punishment.
  • Do not confront the staff member or question the patient beyond what is needed for safety.
  • Retaliation against a patient, family member or co-worker who reports is forbidden.
  • Cooperate honestly with the investigation.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (42 CFR §484.50(e)(1))
  • 5. Receiving an Allegation
  • 6. Immediate Protection
  • 7. Preventing Retaliation
  • 8. Investigation
  • 9. Corrective Action
  • 10. Reports After a Finding
  • 11. Communication of the Outcome
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me how you investigated the last allegation of abuse or theft by a staff member, from the first report to the outcome.
  • What did you do to protect the patient while that allegation was being investigated?

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