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Organizational Chart, Premises, Business Hours, Geographic Area and Branch Offices

Describes the Agency’s organizational chart, the rules for its office premises and telephone, its posted business days and hours, the geographic area it serves (parishes within a 50-mile radius) and the conditions for opening and keeping a branch office.

Preview: full text with a package
About this policy
Policy number
LA-HSP-GOV-02
Version
1.0
Main rule
LAC 48:I §8235.A, B
Library
Louisiana hospice · 60 policies
Category
Governance
Sections
20

In short

  • Our business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central. They are posted at the office, and hospice care is available 24 hours a day, 7 days a week.
  • After hours, patients and staff call (225) 555-0199 to reach the on-call registered nurse.
  • We serve only these parishes: East Baton Rouge and Ascension. Check a new patient lives in one of them before scheduling a visit.
  • Answer the phone in the Agency’s name and send each caller to the right person. Keep patient talk where others cannot hear.
  • A branch office opens only with written approval from the Louisiana Department of Health, and a registered nurse must be available there whenever it is open.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (LAC 48:I §8235.A, B)
  • 5. Organizational Chart
  • 6. Office Premises and Telephone
  • 7. Posted Business Days and Hours
  • 8. Geographic Area
  • 9. Branch Offices
  • 9.1 Opening a branch
  • 9.2 Operating and renewing a branch
  • 10. Inpatient Hospice Facility
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • Show me your organizational chart. Who supervises whom, including at the branch?
  • Where are your business days and hours posted, and are you fully operational at least 8 hours a day, 5 days a week?

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