Nursing Availability, After-Hours Care, and On-Call
Sets out how the Agency provides nursing services at least eight hours a day, five days a week, makes care available on an emergency basis 24 hours a day, seven days a week, keeps an RN immediately available by telecommunications at all times through an on-call schedule for RNs, posts its hours and emergency contact procedures, answers after-hours calls and referrals, and records every on-call contact. It also covers notice to the Department of any change in the 24-hour contact procedures.
About this policy
- Policy number
- LA-HH-CC-02
- Version
- 1.0
- Main rule
- LAC 48:I §9123.F.1
- Library
- Louisiana home health · 57 policies
- Category
- Service delivery
- Sections
- 18
In short
- A registered nurse is on call 24 hours a day, 7 days a week at (225) 555-0199.
- The on-call RN returns every call within 30 minutes.
- Tell anyone with an emergency to call 911 first.
- Write every after-hours call in the on-call log and the patient's record.
- Hand off follow-up to the clinical manager the next business day.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (LAC 48:I §9123.F.1)
- 5. Nursing Hours and the RN On-Call Schedule
- 6. The After-Hours Line
- 7. What the On-Call RN Does
- 8. Documentation and Hand-Off
- 9. Telling Patients How to Reach the Agency
- 10. Administrator Availability and Notice of Changes
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Show me your RN on-call schedule for this month. Who is on call tonight?
- Call your after-hours number. Who answers, and how quickly does a nurse call back?
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