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Language Access, Auxiliary Aids, and Nondiscrimination

Sets out how the Agency accepts patients without discrimination, explains rights and care in a language and manner each patient understands, provides qualified interpreters, translated documents and auxiliary aids and services free of charge, tells patients how to get them, and handles grievances about discrimination. It applies LAC 48:I §9123.A and §9125.A and A.12 to every patient, and Section 1557 of the Affordable Care Act (45 CFR Part 92), the Americans with Disabilities Act and, if the Agency is Medicare-certified, 42 CFR §484.50(f).

Preview: full text with a package
About this policy
Policy number
LA-HH-PR-04
Version
1.0
Main rule
LAC 48:I §9125.A.12
Library
Louisiana home health · 57 policies
Category
Client rights
Sections
18

In short

  • Ask every patient their preferred language and communication needs at referral.
  • Use a qualified interpreter, by phone, video or in person; it is always free for the patient.
  • Do not ask family members or children to interpret, except briefly in an emergency.
  • Offer large print, braille, sign language interpreters or other aids when needed.
  • Write the interpreter's name or ID in your visit note.
  • Never refuse or limit care because of race, color, creed, national origin, sex, age or disability.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (LAC 48:I §9125.A.12)
  • 5. Identifying Language and Communication Needs
  • 6. Qualified Interpreters and Translators
  • 7. Auxiliary Aids and Services and Reasonable Modifications
  • 8. Notices
  • 9. Written Language Access and Effective Communication Procedures
  • 10. Grievances Alleging Discrimination
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • How do you find out a patient's preferred language at referral, and how do you get an interpreter for a home visit?
  • Who may not be used as an interpreter? Do you ever ask family members or children to interpret?

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