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Incident Reporting, Investigation, and Adverse Events

Sets out how staff report, and how the Agency responds to, investigates, documents and learns from incidents and adverse patient events such as falls, injuries, injuries of unknown source, medication errors, equipment failures, exposures and property loss. Louisiana has no home health incident report to LDH, but an agency that has placed a patient at risk according to a documented incident may receive a provisional license (LAC 48:I §9105.B.2.c), and failing to notify an appropriate governmental agency of suspected neglect, criminal activity or abuse is a ground for immediate revocation (§9111.C.4). Abuse, neglect and exploitation are reported outside the Agency under Policy LA-HH-SG-01 within 24 hours (R.S. 40:2009.20). If the Agency is Medicare-certified, adverse patient events are tracked and analyzed under 42 CFR §484.65.

Preview: full text with a package
About this policy
Policy number
LA-HH-QA-02
Version
1.0
Main rule
LAC 48:I §9111.C
Library
Louisiana home health · 57 policies
Category
Quality
Sections
18

In short

  • Make the patient safe first. Call 911 in an emergency.
  • Call the clinical manager or the on-call nurse right away.
  • If abuse, neglect or exploitation may be involved, report it outside the Agency within 24 hours.
  • Complete an incident report before your shift ends, and within 24 hours at most.
  • Write facts only. Do not mention the incident report in the clinical note.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (LAC 48:I §9111.C)
  • 5. What Must Be Reported
  • 6. Immediate Actions
  • 7. Writing the Incident Report
  • 8. Investigation
  • 9. Notifications Outside the Agency
  • 10. Tracking, Trending, and Learning
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • Show me your incident reports for the last quarter and what you did about each one.
  • An aide finds a bruise she cannot explain. What does she do, and who must be told outside the Agency?

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