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Nondiscrimination, Language Access and Respect for Values and Beliefs

Makes hospice services available to all terminally ill persons and their families without regard to age, gender, national origin, sexual orientation, disability, diagnosis, cost of therapy, ability to pay, or life circumstances (s. 400.6095(1), F.S.), respects and never imposes value or belief systems, and meets federal civil rights duties for language assistance, effective communication with people with disabilities, and nondiscrimination notices under Title VI, Section 504 and Section 1557 (45 CFR Parts 84 and 92).

Preview: full text with a package
About this policy
Policy number
FL-HSP-PR-04
Version
1.0
Main rule
s. 400.6095(1), F.S.
Library
Florida hospice · 60 policies
Category
Client rights
Sections
18

In short

  • Serve every eligible person, whatever their age, gender, origin, orientation, disability, diagnosis, cost of care, ability to pay or life circumstances.
  • Ask and record each patient’s language and communication needs at the first contact.
  • Use a qualified interpreter, free of charge. Never use a child to interpret except for a few minutes in an emergency.
  • Offer sign language interpreters, large print, relay calls and other aids at no cost.
  • Respect each family’s beliefs and customs. Never push your own.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (s. 400.6095(1), F.S.; Rule 59A-38.010(4), F.A.C.)
  • 5. Equal Access to Admission, Care and Discharge
  • 6. Language Assistance
  • 7. Effective Communication for People With Disabilities
  • 8. Civil Rights Notices and Coordinator
  • 9. Respecting Values and Beliefs
  • 10. Complaints of Discrimination
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • How would you serve a patient who speaks only Haitian Creole? Show me how staff get an interpreter.
  • Who may not be used as an interpreter?

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