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Patient Rights and Responsibilities and the First-Day Notice

Sets out the rights every patient of the Agency has under Florida law, gives the extra federal rights a Medicare-certified agency must honor, and requires the first-day notice under s. 408.810(5), F.S. (how to report a complaint, abuse, neglect or exploitation, and Medicaid fraud, with the statutory wording and toll-free numbers) on or before the first day services are provided. It also covers the written notice of rights, the patient's signature, notice to a representative, and patient responsibilities.

Preview: full text with a package
About this policy
Policy number
FL-HH-PR-01
Version
1.0
Main rule
s. 408.810(5), F.S.
Library
Florida home health · 57 policies
Category
Client rights
Sections
25

In short

  • On or before the first day of service, every patient gets the notice with the state numbers to report a complaint, abuse, and Medicaid fraud. Get it signed.
  • Give and explain the notice of patient rights at the admission visit, before care starts, and get the patient's signature.
  • Every patient may take part in planning care and may ask for a copy of the plan of care.
  • Treat every patient and home with respect. Never treat a patient worse for complaining.
  • If you suspect abuse, neglect, or exploitation, call the Florida Abuse Hotline right away: 1-800-96-ABUSE (1-800-962-2873).

What's inside

25 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (s. 408.810(5), F.S.)
  • 5. What the Patient Receives at the Start of Service
  • 6. The First-Day Notice
  • 6.1 The required words
  • 6.2 Who receives it and how
  • 6.3 The description of Medicaid fraud
  • 6.4 When a number changes
  • 7. Rights of Every Patient Under Florida Law
  • 8. Additional Rights if the Agency Is Medicare-Certified
  • 9. Patient Responsibilities
  • 10. Explaining the Notices and Obtaining Signatures
  • 11. Who Exercises the Patient's Rights
  • 12. Protecting Rights in Daily Practice
  • 13. Keeping the Notices Current
  • 14. Responsibilities
  • 15. Records and Compliance Monitoring
  • 16. Staff Training
  • 17. References
  • 18. Related Policies and Forms
  • 19. Approval
  • 20. Revision History

An inspector may ask

  • Show me how this patient was told, on or before the first day of services, how to report a complaint, abuse, and Medicaid fraud. Where is the signed receipt?
  • Show me the written notice of patient rights. When was it given to this patient, and who signed it?

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