Scheduling, Missed Visits, and Backup Coverage
Makes sure each client receives every visit in the service agreement, as Rule 59A-8.020(1), F.A.C. ("This responsibility includes assuring the patient receives all assigned visits.") and Rule 59A-8.025(9), F.A.C., require: schedules built from the agreement and staffed by qualified, cleared staff; call-in rules for late or absent staff; replacement and backup coverage; client notice; logging of every missed or late visit on Form FL-HC-SVC-01-A; and monthly review, because a pattern of failing to provide agreed services is fined $5,000 per occurrence (s. 400.474(5), F.S.).
- Policy number
- FL-HC-SVC-01
- Version
- 1.0
- Main rule
- Rule 59A-8.020(1), F.A.C.
- Library
- Florida home care · 50 policies
- Category
- Service delivery
- Sections
- 21
In short
- Arrive on time and record your visit, including electronic visit verification when required.
- If you will be late or cannot work, speak to the office (after hours (813) 555-0199) as soon as you know, at least 2 hours before when possible.
- Never swap visits or send someone else without the office's approval.
- Never leave a client who cannot be alone until the next caregiver arrives or the office says it is safe.
- If a client does not answer the door, do not leave: call the office. If you see or hear the client in distress, call 911.
What's inside
21 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Rule 59A-8.020(1), F.A.C.)
- 5. Building the Schedule
- 6. Arriving, Late or Absent: What Direct Care Staff Do
- 7. Finding a Replacement
- 8. Logging Missed and Late Visits
- 9. Why Missed Visits Matter
- 10. Client Cancellations and Changes
- 11. When the Client Does Not Answer the Door
- 12. Backup Coverage and After Hours
- 13. Medicaid and Managed Care Plan Members
- 14. Responsibilities
- 15. Records and Compliance Monitoring
- 16. Staff Training
- 17. References
- 18. Related Policies and Forms
- 19. Approval
- 20. Revision History
An inspector may ask
- How do you make sure this client receives every visit in the service agreement?
- What happens when an aide calls out sick an hour before a visit?
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