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Registered Nurse Supervisor Availability and After-Hours Contact

The written policy Florida requires of a home health agency that does not provide skilled services on the availability of a registered nurse supervisor during hours of client service: who is available, the monthly availability schedule, how aides reach the RN day and night, what happens when the RN cannot be reached, coverage at satellite offices, and on-call cover for homemaker and companion registrants.

Preview: full text with a package
About this policy
Policy number
FL-HC-SUP-02
Version
1.0
Main rule
Rule 59A-8.003(9)(d), F.A.C.
Library
Florida home care · 50 policies
Category
Service delivery
Sections
20

In short

  • An RN is on call for aides and CNAs every hour you work, including nights, weekends and holidays.
  • Check the monthly RN schedule. During office hours call (813) 555-0100; after hours call (813) 555-0199.
  • The RN calls back within 30 minutes and comes to the home if needed.
  • If no RN calls back, call the other RN, then the Administrator. Stay with the client if it is not safe to leave.
  • In an emergency, call 911 first, then the RN.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Rule 59A-8.003(9)(d), F.A.C.)
  • 5. Who Is Available
  • 6. The Monthly Availability Schedule
  • 7. How Aides and CNAs Reach the RN
  • 8. If the RN Cannot Be Reached
  • 9. What the RN Does on a Call
  • 10. Satellite Offices
  • 11. What This Policy Does Not Cover
  • 12. Registrants (HMC)
  • 13. Responsibilities
  • 14. Records and Compliance Monitoring
  • 15. Staff Training
  • 16. References
  • 17. Related Policies and Forms
  • 18. Approval
  • 19. Revision History

An inspector may ask

  • Show me your written policy on RN supervisor availability.
  • Who was the RN on call last Saturday night, and how would an aide have reached her?

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