Nondiscrimination, Language Access, and Effective Communication
Makes sure the Agency can communicate with every client so that services can be given safely, as Rule 59A-8.020(1), F.A.C., requires, through staff or interpreters who speak the client's language or through technology that translates; serves clients without discrimination; and, where Section 1557 of the Affordable Care Act applies, meets 45 CFR Part 92 on qualified interpreters, translation, auxiliary aids, reasonable modifications, notices, a Section 1557 Coordinator, grievances and training.
About this policy
- Policy number
- FL-HC-CR-03
- Version
- 1.0
- Main rule
- Rule 59A-8.020(1), F.A.C.
- Library
- Florida home care · 50 policies
- Category
- Client rights
- Sections
- 20
In short
- We must be able to talk with every client, in his or her language. Ask the office for a free interpreter whenever you need one.
- Never ask a client to bring or pay for an interpreter, and never use a child to interpret, except for a moment in an emergency.
- For agreements, consents, changes and complaints, use a qualified interpreter or qualified bilingual staff, not a family member.
- For clients who are deaf or blind, use written notes, large print, reading aloud, a sign language interpreter or Florida Relay (711).
- Treat every client the same, whatever their race, color, national origin, sex, age or disability.
What's inside
20 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Rule 59A-8.020(1), F.A.C.)
- 5. Which Federal Rules Apply and the Section 1557 Coordinator
- 6. Finding Out Each Client's Communication Needs
- 7. Interpreters
- 8. Translated Documents
- 9. Clients with Disabilities: Effective Communication and Reasonable Modifications
- 10. Notices of Nondiscrimination and Language Assistance
- 11. Nondiscrimination in Accepting Clients and Assigning Staff
- 12. Grievances About Discrimination or Communication
- 13. Responsibilities
- 14. Records and Compliance Monitoring
- 15. Staff Training
- 16. References
- 17. Related Policies and Forms
- 18. Approval
- 19. Revision History
An inspector may ask
- How do you communicate with this client, who does not speak English?
- Who interprets for clients, and do you ever use family members or children?
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