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Incidents, Accidents, and Unusual Occurrences

Sets how staff report incidents, accidents and unusual occurrences involving clients, staff or property, what the Agency does next, and which outside reports apply. Florida has no AHCA adverse incident report for adult clients of a home health agency or registrant (the 48-hour report in s. 400.54(2), F.S., covers only aides for medically fragile children); abuse goes to the Florida Abuse Hotline, staff injuries to the workers' compensation carrier within 7 days and, where required, to OSHA, and privacy incidents to the privacy official.

Preview: full text with a package
About this policy
Policy number
FL-HC-INC-01
Version
1.0
Main rule
Rule 59A-8.0095(12)(a)5-6, F.A.C.
Library
Florida home care · 50 policies
Category
Quality
Sections
19

In short

  • Make the client safe first. Call 911 in an emergency. Do not move a client who may be hurt after a fall.
  • If you suspect abuse, neglect or exploitation, call the Florida Abuse Hotline yourself: 1-800-96-ABUSE (1-800-962-2873).
  • Call the office at once about any fall, injury, medication mistake, missing property or anything unusual.
  • Complete the incident report before the end of your shift. Write only facts.
  • If you are hurt at work, even slightly, tell the office the same day.
  • If a client does not answer the door, do not leave. Call the office and wait for instructions.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Rule 59A-8.0095(12)(a)5-6, F.A.C.)
  • 5. Reports to AHCA and Other Outside Reports
  • 6. What Counts as an Incident
  • 7. What Staff Do
  • 8. Review, Investigation, and Follow-Up
  • 9. Staff Injuries
  • 10. Loss of or Damage to Client Property
  • 11. A Client Who Is Missing or Does Not Answer
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me your incident reports for the last six months and what you did about them.
  • What does a caregiver do if a client falls during a visit?

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